Terms of Service

1. Scope

These Terms of Service govern the use of the AIOps Services website, dashboard, API, related functionality, and associated free or paid plans. By using the service, the user agrees to these terms.

2. Service description

AIOps Services provides external monitoring for public URLs, visibility into response speed and availability, AI-assisted diagnosis, prioritised remediation support, notifications, and related operational workflow features. Features may change over time depending on plan scope, technical constraints, or future product updates.

3. Accounts

• Users must keep registration information accurate and up to date.
• Users are responsible for safeguarding authentication credentials.
• If unauthorised access, misuse, or credential leakage is suspected, users should notify us without undue delay.

4. Pricing and payment

Paid plan prices, billing cycles, usage limits, and charging conditions are governed by the plan presentation and checkout flow at the time of subscription. Payments may be processed by us or by a designated provider such as Stripe. Any non-GBP currency display is indicative only; the final billed amount is the amount shown at checkout.

5. Prohibited conduct

• Violating laws, public order, or third-party rights
• Attempting unauthorised access to, or interference with, the service or related infrastructure
• False registration, impersonation, payment evasion, or abusive use
• Using service outputs as the sole basis for critical decisions without independent verification

6. AI diagnosis disclaimer

AI-generated diagnosis, suggestions, remediation tasks, summaries, and prioritisation are decision-support outputs only. They are not guaranteed to be complete, accurate, current, or legally sufficient. Users remain responsible for independently validating important operational, legal, and security decisions.

7. Suspension, modification, and discontinuation

We may modify, suspend, or discontinue all or part of the service where reasonably necessary for maintenance, incident response, security, legal compliance, or business operations.

8. Limitation of liability

To the extent permitted by applicable law, we are not liable for losses arising from interruptions, delays, data loss, third-party actions, compatibility issues, external service dependencies, or uncertainty in AI-generated outputs, except where caused by our wilful misconduct or gross negligence.

9. Cancellation

Users may stop future recurring charges by completing cancellation before the next renewal date using the designated process. Whether any fees are refundable depends on applicable law, any stated plan conditions, and payment-provider rules.

10. Governing law and jurisdiction

These terms are governed by the laws of England and Wales and shall be interpreted accordingly. Unless applicable law requires otherwise, disputes relating to the service shall be subject to the exclusive jurisdiction of the courts of that legal system at first instance.