Privacy Policy

1. Overview

AIOps Services provides operational support features including public-URL monitoring, observability support, AI-assisted diagnosis, and prioritised remediation tasking. This Privacy Policy explains how information may be handled in connection with the website, dashboard, enquiry flow, account registration, billing, and operational logging for the service.

The service is operated by AIBX LTD and information is handled in accordance with applicable UK law and relevant data protection requirements.

2. Information we may collect

• Account information: name, organisation name, email address, and authentication-related data
• Contract and billing information: plan details, billing status, transaction identifiers, and the minimum information needed for payment processing
• Operational target information: registered domains, public URLs, monitoring settings, notification settings, and operator display names
• Technical information: access logs, IP address, browser information, error logs, and settings stored through cookies or similar technologies
• Enquiry information: messages submitted through Secure Channel and the contact details needed to respond

3. Purposes of use

• Providing the service, verifying identity, administering accounts, and responding to incidents
• Delivering monitoring, diagnosis, notifications, and remediation-support functions
• Managing billing, contracts, fraud prevention, and abuse prevention
• Improving service quality, reliability, availability, and security
• Complying with legal obligations, investigating misuse, and protecting rights

4. Service providers and third parties

We may use third-party providers for payment processing, hosting, email delivery, and operational support where reasonably necessary. Payment card data is generally handled within the secure environment of a designated payment provider rather than stored directly by us.

5. Retention

Information is retained only for as long as reasonably necessary for the relevant purpose, contractual administration, legal compliance, or legitimate operational needs. Some records, including billing records, anti-abuse logs, and security-related logs, may be retained for an appropriate period after account closure or contract termination.

6. Cookies and similar technologies

AIOps Services may use cookies or equivalent technologies to maintain login state, preserve language settings, optimise display behaviour, support stable operation, and analyse service issues. Browser settings may allow you to control such technologies, but some functions may not work properly if disabled.

7. Your rights

Where applicable under law, you may have rights of access, correction, erasure, restriction, objection, or related rights. For privacy-related enquiries, please contact us through Secure Channel.

8. International transfers and security

We implement reasonable technical and organisational safeguards to reduce the risk of unauthorised access, disclosure, alteration, or loss. Where data is processed outside the UK, appropriate safeguards will be applied as required by applicable law.

9. Changes

This policy may be updated from time to time to reflect legal changes, service updates, or operational needs. Material changes may be communicated on the site or by another appropriate method.